Listing your tickets on fanSALE or have a question about selling your tickets with us? Check out our FAQs below:
Not at all – it’s totally free to set up and list your tickets! You’ll only be charged if you place an order through fanSALE. If you successfully sell your listed tickets, a small booking fee will be charged to the purchaser.
Click on the Sell button at the top of the fanSALE site and follow the instructions to list your tickets.
No – listing tickets on fanSALE is free of charge.
Currently, you can only list tickets originally purchased via Eventim.co.uk.
Unfortunately not – venues usually require the original ticket purchaser to be in attendance with a valid photo ID in order to collect tickets from the box office, so it’s not possible to list these on fanSALE.
Yes – but you’ll need to print these out and dispatch them to the buyer if sold.
Provided that it’s possible to sell your tickets on fanSALE, we can let you know the barcodes before the tickets arrive with you – just drop us a message here.
It’s fine to list non-adjacent tickets on fanSALE. Seat information will automatically be pulled into your listing when you enter the ticket barcodes, but please make sure to add a note in your listing description – just to make it clear to any potential buyers that the seats aren’t together.
No – your tickets can be sold individually, if you choose to allow this.
When creating a listing:
Our customer service is available at our contact form or by phone at 0333 344 6250 Calls will cost 7 pence per minute plus your telephone company’s access charge monday to friday from 9 till 18 o´clock.
The price of tickets sold via fanSALE is capped at the total price you originally paid for them via Eventim.co.uk.
Each ticket purchased through Eventim UK has a unique barcode. You’ll need to enter this when listing your tickets – eventim.ticketcheck then verifies the barcodes against the Eventim UK system and automatically pulls the event and seat information (if seated) into your listing.
Once verified, you’ll spot a green tick icon on your listing – this lets potential buyers know that the tickets are fully legitimate and that they’re protected by our guarantee of authenticity.
If you didn’t purchase your tickets from Eventim UK originally, it won’t be possible to list your tickets as the barcodes can’t be verified against the Eventim UK system.
If your tickets are for an event with a named ticket policy in place, set by the promoter, then it’s not possible to resell these – so the barcodes won’t be accepted.
If you have received promoter stock (i.e. non-Eventim branded) tickets but ordered them via Eventim UK – or if you are having any issues entering your barcodes – please contact us here.
Once your listing is live, it’s only possible to amend the price of the tickets if they remain unsold – simply select Offers from the My fanSALE dropdown menu and edit your listing.
If tickets in your listing are partially sold (i.e. you’ve sold two of four tickets listed), you can amend the price for the unsold tickets.
If your tickets are unsold, you can remove the listing. If your tickets have sold, you are contractually obliged to fulfil the order and must ensure they are delivered to the buyer. Failure to do so will result in your suspension from using fanSALE in the future.
If your tickets have sold on fanSALE and are lost or stolen – meaning you cannot fulfil an order – please contact us urgently here.
If your tickets are unsold on fanSALE and are lost or stolen, please remove your listing.
We charge a commission of 10% for tickets sold via fanSALE in the form of a booking fee. This is covered by the purchaser.
From the date the buyer receives their tickets via UPS, there’s a two-day window to allow for any discrepancies to be reported. If this passes with no discrepancies flagged, the payment process is then automatically triggered and we will transfer the purchase price – minus the 10% sales commission.
Once triggered, payment can take 5-7 working days to be credited into your account, depending on your bank.
Your IBAN provides the correct details to make payment into your account, whereas we can’t send you a payment using your card details.
Once sold, we’ll send you an email with further instructions on how to dispatch the tickets to the buyer via UPS. This will need to be done within 3 working days of the tickets being sold.
If you’re unable to dispatch the tickets within 3 working days, please let us know here.
If UPS haven’t collected your tickets – whether on your part or if the driver didn’t turn up – you’ll need to drop the tickets at your local UPS drop point. You can find your nearest drop point here.
UPS delivery is fully integrated with fanSALE, allowing you to keep tabs on ticket dispatch, from collection to delivery. Using UPS also allows the payment process to be automated, meaning you (the seller) will receive your payment faster.
The cost of UPS delivery is covered by the buyer; the seller is not charged to dispatch tickets.
No – if you email them to the buyer directly, we have no way of tracking whether the tickets have been delivered, which in turn could cause the payment process to be seriously delayed.
You’ll need to print the tickets out and dispatch them to the buyer via UPS, as per the instructions we email you.
As the original ticket purchaser, you will receive a refund for the tickets in the case that an event is cancelled. It is then your responsibility to transfer this across to the buyer of the tickets.
If in doubt, please contact the seller via fanSALE.
Simply click My Data from the my fanSALE dropdown menu when logged in. You’ll then be able to update your newsletter preferences.
Please contact us online by filling out our contact form here.
We encrypt both personal data and payment information during transmission from your computer to our server. When making a card payment, data is only sent to your bank in a highly encrypted form.
Encryption is not shown by most browsers, as the active encrypted area is located in a so-called frame. By right-clicking the mouse on the encrypted pages and then selecting “Properties”, you can view the SSL certificate.