Making your first ticket purchase on fanSALE or have a question about buying tickets with us? Check out our FAQs below:
Not at all – it’s totally free to set up and list your tickets! You’ll only be charged if you place an order through fanSALE. If you successfully sell your listed tickets, a small booking fee will be charged to the purchaser.
All tickets listed on fanSALE come directly from other fans! fanSALE is a fan to fan, fair value, verified ticket marketplace.
All listings on fanSALE will display a green tick icon. This means the tickets listed have been verified against the Eventim UK system (using the ticket barcodes) and are fully legitimate – so it’s guaranteed that these are not fake / fraudulent tickets!
While all tickets sold on fanSALE are verified, we strongly recommend double checking your tickets when you receive them to make sure the barcodes match those shown in the listing. If you have any concerns or would like to raise a discrepancy, you can do so through your fanSALE account.
If you receive any error when purchasing tickets, please contact your bank for further assistance – there may be restrictions on the use of your card online, or you might not have the funds to make payment.
A purchase can only be completed if we’re able to charge your card without any errors.
All ticket purchases made via fanSALE are legally binding.
If you’ve purchased tickets, an order can only be cancelled if the buyer agrees to this. If not, tickets are non-refundable and both parties will be required to complete the transaction.
We charge a commission of 10% for tickets sold via fanSALE, in the form of a booking fee.
In the first instance, please check the delivery status of your tickets (see how to track delivery of your order).
If any issues, please contact UPS directly and they should be able to assist. Make sure to have your tracking number to hand - you can find this by clicking on Purchases from the my fanSALE dropdown menu.
If any further questions, please contact us here.
Please contact us online by filling out our contact form here.
We encrypt both personal data and payment information during transmission from your computer to our server. When making a card payment, data is only sent to your bank in a highly encrypted form.
Encryption is not shown by most browsers, as the active encrypted area is located in a so-called frame. By right-clicking the mouse on the encrypted pages and then selecting “Properties”, you can view the SSL certificate.