Here you can find answers to frequently asked questions (FAQs) for purchasers. Click on one of the following headings.
We encrypt both personal data and payment information during transmission from your computer to our server. In the case of card payment, data is only sent to the relevant bank in a highly encrypted form.
However, the encryption is not shown by most browsers, as the active encrypted area is located in a so-called frame. By clicking with the right mouse button on the encrypted pages and then selecting “Properties”, the SSL certificate will be displayed. In doing so, the mouse cursor must not rest on an input field.
As tickets on fanSALE are not offered by us but by members, there is no set answer to this. The seller of tickets for numbered seats should provide accurate details in their offer description. If the seller has not provided any accurate details, you can get in touch with them using contact form before bidding or buying the tickets.
Offers identified using the eventim.ticketcheck symbol have full seat details for each ticket if the seats are numbered.
Offers checked using eventim.ticketcheck are identified using the ticketcheck symbol. The purchase of such tickets is safe as the details in the offer come directly from our ticketing system through the unique ticket number and because the validity of the tickets was checked when the offer was created. You can find more information here. Please also be aware of our conditions of use.
After receiving eventim.ticketcheck tickets, please check immediately whether the ticket numbers match the details in the offer, as this is a condition of making any claim under our guarantee of authenticity. If there are any discrepancies, please report them within 48 hours through “My fanSALE”. Please also read the response to the question What should I do if something is wrong with the tickets I received?
After you have found an auction in which you are interested through the search or on one of the heading pages, view the details of the auction by clicking on the auction title.
You will then receive an overview of all the ticket information. In the case of offers identified using the eventim.ticketcheck symbol, the most important information comes directly from the Eventim ticketing system and the ticket numbers of the tickets were checked for validity, so fanSALE can guarantee the authenticity of the tickets.
Regarding the guarantee of authenticity, please also be aware of Section VII of the conditions of use
If you are interested in this auction, please proceed as follows:
Important note: Only bid if you are really sure that you want to buy these tickets. It is not possible to delete a bid later on. By submitting a bid, you are committed to purchasing.
Once a bid has been submitted it is binding. At the end of the auction, a purchase agreement is concluded directly between you and the seller. For this reason, it is not possible for us to delete a submitted bid.
Changes to, or cancellation of entrance tickets will not be accepted.
This is the reason why:
At the moment when you click on the button “Buy tickets now” at the end of the ordering process for fixed price offers, the tickets selected by you are bindingly purchased. The same applies to the course of an auction in which you are the highest bidder. In this context, when or for what reason a cancellation/change is granted is irrelevant.
Please also be aware of our conditions of use.
In fanSALE, we have created a secure and easy way to buy and sell entrance tickets. Here you can buy all types of entrance tickets, no matter whether these entrance tickets were originally purchased from Eventim UK, a CTS reservation office or another supplier. In collaboration with UPS, one of the leading logistical service providers, and Eventim, Europe’s leading ticket supplier, we can offer you a uniquely secure and reliable service. As a purchaser in particular, you benefit from our additional services and guarantees, which are covered by the flat rate commission fee, currently at 10%:
Our guarantee of authenticity applies to all offers checked using eventim.ticketcheck. If it was not possible to attend the event with the tickets you received because admission was refused due to the inauthenticity of the tickets, as a purchaser you are entitled to make a claim under our guarantee of authenticity.
For this, we require a written confirmation by the promoter or their authorised representative that admission was refused. The ticket numbers involved must be included in the confirmation and the confirmation must be written on the headed paper of the promoter or carry the company stamp. You can also agree with the promoter or thier authorised representative that they will issue and send confirmation afterwards.
Send the confirmation and the tickets involved to:
fanSALE - Customer Service
PO Box 65833
On submission of the tickets and the relevant document from the promoter, Eventim shall reimburse the purchaser with the purchase price paid for the ticket(s), including shipping costs and fees, but for no more than two events per calendar year and to a total sum of £ 250.00 per member and calendar year.
No other costs will be refunded in association with the failed visit to the event, such as replacement tickets, travel or hotel costs. Regarding the guarantee of authenticity, please also be aware of Section VII of the conditions of use
You can get our internet customer service directly at our contact area. Please click here, to approach us.
Our postal address is:
Eventim Customer Services
Eventim Customer Services
PO Box 65833
You can call us at 0333 344 6250 Calls will cost 7 pence per minute plus your telephone company’s access charge monday to friday from 9 till 18 o´clock.